Skip to Content

Category Archives: Telephony

All White for Winter?

snowMAIN_1788610b

We know the weather predictions are always a tad dramatic with phrases such as ‘Arctic Freeze’ and ‘El Nino’ but it is worth paying attention to the fact that your business could suffer because of the winter. At present weather predictions for this winter are suggesting the El Nino (named Modiki) weather Phenomenon and reportedly maybe the strongest since 1950. In this year heavy snowfall brought chaos to much of the country with temperatures in some areas being as low as -22C with around 50cm of snowfall, certainly worse than the ‘big freeze’ which we remember in 2009/10.

The ‘El Nino’ happens when ocean temperatures in the eastern Pacific, near South America, rise due to a change in the normal wind direction, creating knock-on effects across the globe due to the amount of heat released into the atmosphere. The polar jet stream tends to move further south, and brings wetter weather across the Atlantic, which causes heavy rainfall in warmer months (we have certainly had this), but can bring snow in the winter.

So is your business ready in case we do have a bad winter? Typically in the UK a bad winter means the public transport system grinds to a halt or at best is a very poor service. The reason for this, apart from the weather affecting equipment and roads, is due to Staff not being able to get into work and so we get into a vicious cycle!

If your staff cannot get into work whether it be due to public transport or the highways what contingencies do you have in place to allow your business to continue? Should it just be for a single day most businesses will be fine, albeit probably lose some revenue, however if the weather spell lasts a week or more then it could be much more serious.

Points to consider:

  • Remote access – Do you provide remote access whether it be via Remote desktop, Citrix, Outlook web access. Is this setup for all staff? Are they aware of the details? Do you have enough licences? Does your internet connection give sufficient bandwidth for inbound connections?
  • Telephony – do staff have desk phones at home? Can staff access the telephone system through soft phones (PC or smartphone apps). Can diverts be put on remotely?
  • Backup – if using onsite backups who will change the tapes/disks? How will the data get offsite for safe storage?
  • Meetings – do you have video conference services available to take meetings internally and externally given that travel is limited?
  • Communication – are staff aware of the business continuity plan? How they will access systems? How will staff communicate?
  • Suppliers – depending on your business your supplier’s business continuity plans maybe extremely important if you cannot receive deliveries of vital goods and services – they should be asked the question.

 

Whilst we have seen predictions previously for heatwaves, bad winters and even the end of the world eventually predictions do happen so it’s always best to be prepared. Please get in touch should you be interested in any advice on the above (excluding weather forecasts).

0 Continue Reading →

Smartphones – is your data safe?

app-for-that-1024x989

Are you aware that a SINGLE data protection breach can result in a fine up to £500,000?

We’ve all heard the stories of laptops (even by Government people) being left on trains or being stolen that are not encrypted…. But of course these days all company laptops are fully encrypted…aren’t they?

One area often over looked are smartphones, which let’s face it we all use far more than laptops these days but, are they encrypted? I suspect not! The chances are all your company email is on your smartphone including contacts, attachments and other sensitive material. So why do we not place the same caution on the smartphone as we do the laptop?

Whilst you cannot necessarily encrypt all smartphones you can follow some easy steps to ensure that the data contained on it is safe.

Typically companies have 2 sets of smartphones, those provided by the company and so known about but also more worryingly those smartphones owned by staff who like to have the company email on their smartphone, these are the ones to be most concerned about!

Do you restrict staff who can access email on their smartphones? Do you have a company policy to cover this? If you answer ‘no’ to either of these questions then please give it some thought.

With mobile device management in place you can force all phones accessing company email to be protected by a 6, 8 or 10 digit password. In addition should the device be lost or stolen then a simple ‘phone call to Cloud53 can ensure that your smartphone is wiped clean of all data so whilst you may have lost the ‘phone, your data remains safe.
To find out more about this service please contact Cloud53.

0 Continue Reading →

Cloud Hosted VoIP Telephony

CPBX_Post1
These days everything seems to be moving to the Cloud, and telephony is no different. In fact businesses are benefiting by moving their telephone systems to the Cloud and virtualising them into VoIP (Voice over IP) systems. This not only saves businesses costs by not having to run and maintain traditional onsite telephone systems, but also frees up space in comms rooms and cupboards. Moving to a hosted PBX solution can seem a little daunting and it is sometimes a good idea to run a proof of concept before diving in head first.
Our customers typically see a cost reduction of 80% within the first year of moving to a Cloud hosted telephone system – now surely that’s got to be worth having a conversation about?!
Cloud PBX’s don’t have to cost the earth and they are scalable. With a traditional telephone system you’d have to understand how many lines or extensions you wanted and then add some on for future growth planning. With Cloud telephone systems this is not the case. Businesses only pay for what they use on a metered basis. This gives the freedom and flexibility to plan for business growth without the capital investment. Additionally when the time for expansion comes there is no outlay for expensive addon modules or additional bits of hardware. This means that the speed for deployment of additional features or extensions is dramatically reduced.

Here at Cloud53 we have over 10 years experience deploying and working with VoIP telephone systems Our experience ranges from Asterisk systems, Trixbox & 3CX Phone System. We are partnered with 3CX and deploy their 3CX IP PBX in a hosted manner from the Cloud, or alternatively we can deploy and maintain the 3CX PBX using an on premise approach.

To find out how our Cloud hosted PBX solutions could help you and your business give one of our Cloud experts a call today.

3CX_image_banner_728x90

0 0 Continue Reading →